Delivery

VTP understands the importance of getting your truck back on the road, so to minimise downtime and disruption we aim to deliver all of our products as quickly as possible.

 

Free Delivery

Orders placed online via this website qualify for Free Delivery on orders over £100 GBP with the total weight of item/s weighing less than 40 Kilograms (KG). Applies to Mainland GB only (excludes Northern Ireland and Scottish Highlands)

Orders placed over the phone or by email qualify for free delivery on orders over £150 GBP with the total weight of item/s weighing less than 20 Kilograms (KG). Applies to Mainland GB only (excludes Northern Ireland and Scottish Highlands)

Please be advised that this Delivery Policy is for orders placed online via this website. Orders placed over the phone or by email are subject to a different delivery policy.

 

Delivery Charges and Timescales

Orders received before 4.30pm are normally dispatched on the same day if all items are available.

Whilst VTP will do its upmost to keep both its dispatch and delivery dates they are to be treated as estimates only.

Orders made on either a Public/Bank Holiday or weekend will not be dispatched until the next working day (provided all items are available) and deliveries themselves will not be made on Public/Bank Holidays or weekends. Any delivery scheduled to arrive on either Public/Bank Holidays or weekends should normally be delivered the next working day. The exception to this is if Saturday AM delivery has been paid for, this is available to some locations please see delivery option tables below, in this case delivery should normally be before 12pm midday on a Saturday morning.

Please ensure that someone will be available to sign for the goods. If nobody is present to sign for the goods they will be retained by the carrier and sent out for delivery normally the following working day. After two failed deliveries extra carriage costs may be applied.

 

All items delivered by carrier must be fully checked before they are signed for. If an item has arrived damaged it must be signed for as damaged with the carrier at the time of delivery, failure to do this means that no claim for damage will be considered by VTP. Applicable Consumer Law applies at all times.

 

Standard Next Working Day Delivery to GB Mainland*

*Excludes Northern Ireland, Scottish Highlands

- Orders must be received by VTP before 4:30pm Monday - Thursday.

- Delivery times are normally scheduled to be between 7am and 6pm, please ensure someone will be at the address stated to sign for the goods.

Weight Description Order Value
£0 - £99.99
Order Value
£100 - £899.99
Order Value
£900+
0 - 0.99 kg Next Working Day* £5.95  Free  Free
1 - 40 kg Next Working Day* £9.95  Free  Free
41 - 200 kg Next Working Day* £17.50  £17.50  Free
201+ kg Next Working Day* £25  £25  Free

 

Next Day by 12 Midday Delivery GB Mainland*

*Excludes Northern Ireland, Scottish Highlands

- Orders must be received by VTP before 4:30pm Monday - Thursday.

- Please ensure someone will be at the address stated to sign for the goods

Weight Description

Order Value

£0 - £99.99

Order Value

£100 - £499.99

Order Value

£500 - £899.99

Order Value

£900+

0 - 0.99 kg Next Working Day 12 Midday* £10 £3.50 Free Free
1 - 40 kg Next Working Day 12 Midday* £16 £7.50 Free Free
41 - 200 kg Next Working Day 12 Midday* £25 £15 £15 Free
201+ kg Next Working Day 12 Midday* £35 £30 £30 Free

 

 Saturday AM Delivery UK Mainland*

*Excludes Northern Ireland, Scottish Highlands

- Orders must be received by 4:30pm Monday - Thursday.

- Please ensure someone will be at the address stated to sign for the goods

 

 Weight Description

Order Value

£0 - £99.99

Order Value

£100 - £499.99

Order Value

£500 - £899.99

Order Value

£900+

 0 - 0.99 kg

Saturday AM Delivery*

 £19.50  £15  Free  Free
 1 - 40 kg Saturday AM Delivery*  £25.00  £20  £15  £10
 41 - 200 kg Saturday AM Delivery*  £35  £25  £15  £10
 201 + kg Saturday AM Delivery*  £40  £30  £25  £15

 

Northern Ireland Delivery

- Orders must be received by 4:30pm Monday - Thursday for Next Day Delivery

- Please ensure someone will be at the address stated to sign for the goods

Weight Description Order Value £0 - £199.99 Order Value £200 - 499.99 Order Value £500 - £899.99 Order Value £900+
0 - 20 kg Northern Ireland Next Day AM* £19.50 Free Free Free
21 - 40 kg Northern Ireland Next Day AM* £19.50 Free Free Free
41 - 60 kg Northern Ireland Next Day AM* £45 £20 £10 Free
61+ kg Northern Ireland 1-2 Days* £85 £50 £25 Free

 

Scottish Highlands Delivery

- Please ensure someone will be at the address stated to sign for the goods

Weight Description Order Value £0 - £149.99 Order Value £150 - £499.99 Order Value £500 - £899.99 Order Value £900+
0 - 5 kg Scottish Highlands 1-2 Days £12.50 £5 Free Free
6 - 30 Scottish Highlands 1-2 Days £15 £7.50 Free Free
31 - 40 Scottish Highlands 1-2 Days £20 £12.50 £7.50 Free
41 - 60 Scottish Highlands 1-2 Days £27.50 £20 £12.50 Free
61+ Scottish Highlands 1-2 Days £80 £50 £25 Free

 

 

Weight Calculations

Please note that the cost of shipment is calculated on actual product weight vs the dimensional product weight with the higher of the two being taken into consideration. This usually only affects large items i.e. fuel tanks, seats and large body panels, where their dimensional weight exceeds the actual physical weight of the item.   

VTP accept no responsibility whatsoever for loss or damage resulting from delay in the delivery of goods. Delays due to circumstances outside the control of VTP shall not entitle the buyer to cancel any order or to refuse to accept delivery. Applicable Consumer Law applies at all times.

 

My Order Has Arrived and It is Damaged

All items delivered by carrier must be fully checked before they are signed for. If an item has arrived with any evidence of damage, it must be clearly signed for as damaged at the time of delivery. Notification of any damage must be received by VTP within 24 hours of delivery in order to enable VTP to lodge a claim with the carrier. Any damaged items will be required to be collected so they can be inspected by the carrier so please retain the item until we have notified you of the next steps.

 

We are unable to credit or exchange any damaged items if the above procedures have not been strictly adhered to. Applicable Consumer Law applies at all times.

 

My Order Has Not Arrived

VTP must be notified within 48 hours of the delivery date on non-arrival of a consignment[s] to enable us to investigate with the carriers and for any claim to take place. Failure to notify VTP within this time frame will result in the loss of goods and no credit and / or replacement items being issued. Applicable Consumer Law applies at all times.

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